The “COMPANY” shall mean Pinnacle Industrial X-Ray
The “CUSTOMER” shall mean the person, firm, company or other organization entering into the CONTRACT as defined in subsection
The “GOODS” shall mean all items manufactured or supplied by the COMPANY.
The “INSPECTION SERVICES” shall mean all x-ray imaging services performed by COMPANY personnel on CUSTOMER SUPPLIED PARTS.
The “MAINTENANCE SERVICES” shall mean all specific advice and services performed by the COMPANY which are not INSPECTION SERVICES.
The “SERVICES” shall mean, collectively, all INSPECTION SERVICES and MAINTENANCE SERVICES performed by the
The “CONTRACT” shall mean the agreement arising between the COMPANY and the CUSTOMER following receipt of the CUSTOMER’S order for the GOODS and/or SERVICES comprised in the COMPANY’S quotation or, if no quotation has been given the agreement arising on dispatch by the COMPANY of a written acceptance of the CUSTOMER’S’ order or shipment of the GOODS,
All CONTRACTS entered into by the COMPANY are subject to and governed solely by these terms and conditions of sale, which may only be varied by the COMPANY in writing. Acceptance of any purchase order by the COMPANY is expressly made conditional on assent by the CUSTOMER to any additional or different terms or conditions set forth herein.
PRICES AND QUOTATIONS
All quotations issued by the COMPANY for the supply of GOODS and SERVICES shall remain open for acceptance for the period stated in the quotation or, if none is stated, for ninety days.
In all other cases prices for GOODS to be supplied or SERVICES
performed by the COMPANY shall be those in effect upon shipment
All prices quoted for the supply of GOODS and SERVICES shall be
exclusive of sales, use and Retailers’ occupation taxes and any other
taxes or customs/excise duties and the COMPANY shall be entitled
to charge the CUSTOMER (or be reimbursed for) these items at the
Unless otherwise agreed in writing (i.e. proposal, quotation),
payment of all invoices shall be made to the COMPANY in full in
U.S. dollars no later than thirty days from the date of invoice. Down
and/or progress payments may be required and payment may be
required before progress resumes.
In the event of delay in payment, the COMPANY reserves the right
suspend deliveries and/or cancel any of its outstanding
obligations under the CONTRACT; and
levy a service charge to cover administrative and other
associated costs in relation to overdue accounts at the rate
of the lesser of 2% per month on all unpaid amounts or the
maximum percentage permitted by applicable law.
The CUSTOMER shall have no right to set off any amounts owing
to or alleged to be owing to it by the COMPANY against unpaid
invoices due to the CUSTOMER.
The COMPANY shall have the right for reasonable cause to
withdraw or refuse credit facilities or to require from the
CUSTOMER cash on or before delivery or security for payment and
to withhold delivery until such requirement is complied with.
Any claim or inquiry by the CUSTOMER in respect of the invoiced
price of the GOODS or SERVICES must be submitted in writing to
the COMPANY within the credit period referred to in subsection 4.1
Unless otherwise agreed in writing between CUSTOMER and the
COMPANY, all GOODS will be shipped Ex-Works (EXW)
Suwanee, GA USA.
The CUSTOMER shall ensure that adequate and safe facilities and
procedures exist for receipt of the GOODS at its premises at the time
of delivery by the COMPANY or its agent or carrier, and warrants to
the COMPANY that the site where it intends to use the GOODS is
suitable in all respects for their intended use and is licensed in
accordance with any relevant local, state and federal regulations.
All delivery dates are quoted in good faith, but the COMPANY
reserves the right to alter them notifying the CUSTOMER as soon as
reasonably practicable. THE COMPANY WILL NOT BE LIABLE
FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR
ECONOMIC LOSS OR DAMAGE DUE TO DELAY IN
DELIVERY, HOWEVER CAUSED.
The CUSTOMER shall not be entitled unreasonably to delay delivery or refuse to accept delivery. However, if in the opinion of the COMPANY, the CUSTOMER:
is not ready to receive the GOODS on the day intended, or
fails to give the COMPANY adequate instructions, or
fails to pick up GOODS intended for pick up, or
fails to comply with the provisions of subsection 6.2 in
whole or in part,
then the COMPANY shall be entitled to store, dispose of or
otherwise deal with the GOODS in any way it thinks fit without
being liable in any way for any resulting loss suffered by the
CUSTOMER and to charge for any costs incurred. In addition, the
COMPANY shall have the right to cancel the CONTRACT. If the
CUSTOMER unreasonably delays delivery or refuses to accept
delivery, the COMPANY shall be entitled to the full invoice price
for the GOODS plus any costs of disposal, less the amount, if any,
received by the COMPANY in disposing of or otherwise dealing
with the GOODS.
The CUSTOMER shall promptly notify the COMPANY in writing
in the event those GOODS does not arrive within seven days of their
In cases where the COMPANY is involved in the installation of
GOODS, the CUSTOMER shall allow the COMPANY and its
representatives proper access to the site during the installation period
and following completion of installation, the GOODS shall be
accepted by the CUSTOMER when they have been demonstrated to
be in proper working order.
In all other cases, the CUSTOMER shall inspect the GOODS, within
seven days of receipt and failure to notify the COMPANY in writing
of any defect or other proper objection to the GOODS or their
packaging within such period shall constitute acceptance by the
Acceptance by the CUSTOMER shall be without prejudice to its
rights under Section 10.
RISK AND TITLE
PXS – 1707 Rev1
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Unless otherwise agreed to in writing, Risk of loss in or damage to
the GOODS shall pass to the CUSTOMER upon shipment.
Unless Otherwise agreed to in writing Title to the GOODS shall pass
to the customer upon shipment.
The CUSTOMER agrees to allow the COMPANY to ship
the GOODS to the destination using COMPANY approved
carriers and methods.
Unless otherwise agreed to in writing, the COMPANY shall bear no
risk of damage or loss related to CUSTOMER SUPPLIED PARTS.
In the event that the CUSTOMER enters into liquidation voluntarily or involuntarily, the COMPANY shall be entitled:
to immediately terminate the CONTRACT without notice
to enter the premises of the CUSTOMER with such
transport as may be necessary and repossess any of the
GOODS to which it is entitled under subsection 8.3.
Nothing in this Section shall confer any right upon the CUSTOMER
to return the GOODS or to refuse or delay payment for it.
Where the COMPANY is to perform MAINTENANCE SERVICES, the CUSTOMER shall ensure that:
adequate and safe facilities and procedures exist at its
premises and that the COMPANY is notified in
advance of any relevant regulations or statutory
requirements that affects such premises.
where the MAINTENANCE SERVICES are
performed outside the United States the COMPANY
is notified in advance of any regulations, consents or
statutory requirements it has to comply with, and
subject to subsection 8.1.2 it shall comply with all
relevant regulations and provide all necessary licenses
Where the COMPANY is to perform INSPECTION SERVICES, the Customer:
represents and warrants that CUSTOMER has rightful
ownership of the CUSTOMER SUPPLIED PARTS.
represents and warrants that no consent is required
from any third party prior to performing
INSPECTION SERVICES on the CUSTOMER
shall supply the COMPANY, in advance, with copies
of any and all relevant regulations or statutory
requirements that may affect the handling of the
CUSTOMER SUPPLIED PARTS.
agrees that, unless otherwise established in writing,
the COMPANY will provide copies of images
acquired through INSPECTION SERVICES but that
any decision to accept or reject parts based on the
scans shall be the sole responsibility of the
The COMPANY shall be entitled to refuse to perform the
CONTRACT without liability if the provisions of subsection 8.1 or
are not strictly complied with by the CUSTOMER.
Where the COMPANY is to perform those SERVICES listed below;
certain additional conditions shall apply to the CONTRACT, copies
of which are available on request.
Consultancy and Design
Customs Synthesis and Labeling,
System Installation and/or Modification
Certain items of GOODS manufactured and/or supplied by the
COMPANY benefit from a long-term warranty, details of which will
be made available to the CUSTOMER in writing at the time of
quotation or prior to conclusion of the CONTRACT.
The COMPANY warrants that all GOODS will at the time of receipt by the CUSTOMER be free from defects and conform to the relevant technical specification and that all SERVICES will be carried out by the COMPANY with reasonable care and skill but the COMPANY’ sole liability for breach of this warranty shall be at its option to give
credit for, replace or repair any GOODS or SERVICES PROVIDED THAT:
the COMPANY is informed in writing within seven days of
the failure or defect becoming apparent, and
the failure or defect is shown to the COMPANY’S
reasonable satisfaction to be due to its faulty design,
workmanship, material or packaging.
The warranty in subsection 9.2 shall, except in the case of GOODS
sold by the COMPANY for use in research (which GOODS are
warranted at date of receipt only), extend for a period of 12 months
from the date of receipt of the GOODS or completion of the
SERVICES, provided that if a shorter warranty period is stated in the
product literature, then such shorter period shall govern.
COMPANY warrants each new COMPANY system against defects
in material and workmanship for a period of 12 months from the
transfer of title from the COMPANY. If a component fails within
the scope of this warranty, after inspection of the product at the
factory, COMPANY, at its option, will either repair or replace the
defective component. COMPANY acts as an agent, dealer and
integrator for a number of components and equipment not of its own
manufacture. Original manufacturer’s warranties will apply to the
end user on these components. During the 12-month warranty
period, repair labor will be without charge – provided the repairs
meet warranty terms and the work is performed during normal
working hours (8 am to 5pm, Monday – Friday), excluding holidays.
Standard labor charges apply to repairs performed outside of normal
working hours. COMPANY’S sole obligation is to repair or replace
equipment found to be defective. This does not extend to
consumables or to damage resulting from accident, misuse, neglect,
improper maintenance or improper application. Uses of accessories
not provided with the equipment or damage caused by improper
power or ambient conditions will not be covered. This warranty is
void when service personnel not authorized by COMPANY perform
installation, service, alterations or repairs on any part of the
equipment. This warranty extends only to the first end user and is
not transferable. Reconditioned or used equipment is sold “as-is”
with no warranty unless otherwise indicated.
EXCLUSION and LIMITATIONS of LIABILITY
THE WARRANTIES OF THE COMPANY IN SECTION 9 ARE
EXPRESSLY IN LIEU OF ANY OTHER WARRANTIES,
GUARANTEES, CONDITIONS, OBLIGATIONS OR
LIABILITIES WHICH MAY BE EXPRESSED OR IMPLIED BY
THE COMPANY OR ITS REPRESENTATIVES, ALL
STATUTORY AND IMPLIED WARRANTIES OR CONDITIONS,
INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, AND OTHER THAN
TITLE, ARE HEREBY EXPRESSLY NEGATED AND
The COMPANY shall not be bound by any representations or
statements on the part of its employees or agents whether oral or in
writing except where such representations or statements are
expressly made part of the CONTRACT.
The CUSTOMER shall give the COMPANY prompt written notice
of any complaint of breach of warranty. The maximum liability for
breech of warranty shall be the invoice price of the PRODUCT or
the amount of money paid to the COMPANY for SERVICES, as
applicable. Upon the COMPANY’S request, the CUSTOMER shall
return the PRODUCT to the COMPANY at the COMPANY’S
SAVE FOR THE WARRANTIES IN SECTION 9, THE
COMPANY SHALL NOT BE LIABLE TO THE CUSTOMER
FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL OR
ECONOMIC LOSS OR DAMAGE RELATING TO ITS GOODS
OR SERVICES EXCEPT IN SO FAR AS SUCH LIABILITY
RELATES TO DEATH OR PERSONAL INJURY RESULTING
FROM THE COMPANY’S NEGLIGENCE.
The CUSTOMER shall ensure that the specification of the GOODS
ordered is suitable and safe for the intended use or environment of
use except where it makes known details of such use to the
COMPANY in writing prior to conclusion of the CONTRACT in
such a way as clearly to place reliance on the COMPANY’S special
The CUSTOMER shall handle the GOODS in a suitable and safe
manner and shall comply with any instructions supplied to it by the
COMPANY. The CUSTOMER shall also pass on to users
(including purchasers and users of other goods and goods into which
the GOODS are incorporated) all relevant safety information, and
shall use best efforts to cause such users to exercise due care in the
handling of the GOODS.
WHERE THE COMPANY EXPERIENCES TECHNICAL
DIFFICULTIES IN THE PRODUCTION OF NON-STANDARD
OR CUSTOM-MADE PRODUCTS IT MAY CANCEL THE
CONTRACT WITHOUT BEING LIABLE TO THE CUSTOMER
IN ANY WAY.
When the CUSTOMER supplies designs, drawings and
specifications to the COMPANY to enable it to manufacture non-
standard or customer made GOODS the CUSTOMER warrants that
such manufacture will not infringe the intellectual property rights of
any third party, and the COMPANY shall not be liable for any loss,
damage or defect arising out of or resulting from such designs,
drawings or specifications supplied by the CUSTOMER.
The CUSTOMER expressly acknowledges that the COMPANY is
not a certified testing laboratory and that the COMPANY does not
guarantee the correctness or completeness of its INSPECTION
SERVICES. Accordingly, all risk and liability relating to the
CUSTOMER SUPPLIED PARTS (including, but not limited to
products liability) shall be retained exclusively by the CUSTOMER.
The CUSTOMER shall indemnify and hold the COMPANY
harmless from any actual costs or expenses (including, but not limited to reasonable attorneys fees and amount paid in settlement of claims) related to any actual threatened claim, which may be made against the COMPANY:
that the use of the GOODS constitutes a breach of the
Occupational Safety and Health Act or related regulations
or any other relevant state, federal or international safety
legislation and regulations.
that the use of the GOODS or provision of SERVICES
infringes the patent, copyright or other intellectual property
rights of any third party,
by any third party for liability related to CUSTOMER
SUPPLIED PARTS or the COMPANY’s provision of
arising out of the representations and warranties made by
the CUSTOMER pursuant to this CONTRACT; or
arising out of the failure of the CUSTOMER to observe
the terms of the CONTRACT.
The provisions of subsection 11.1 shall not apply where the claim
arises as a direct result of (a) the gross negligence or willful
misconduct of the COMPANY or its employees; or (b) the use of the
GOODS is in accordance with the COMPANY’S written
Acceptance by the COMPANY of each standing and call off order
received from the CUSTOMER for the supply and delivery of fixed
quantities of GOODS and/or SERVICES at stated intervals or for the
supply of fixed quantities of GOODS and/or SERVICES at intervals
to be advised by the CUSTOMER shall constitute a single
All such orders, once accepted, are subject to cancellation by the COMPANY (without liability on the part of the COMPANY) on giving thirty days prior written notice to the CUSTOMER, provide that the COMPANY may cancel without notice in the event that either:
the provisions of subsection 7.4 apply to the
the CUSTOMER is in breach of subsection 4.1
The CUSTOMER shall only be entitled to cancel such orders on
giving thirty days prior written notice to the COMPANY and after
repayment to the COMPANY amount of any discount of special
price reduction from which the CUSTOMER has benefited up to the
date of cancellation.
The COMPANY shall not be liable for any failure to fulfill the
CONTRACT or any term or condition of the CONTRACT if
fulfillment has been delayed, hindered or prevented by any
circumstances beyond its reasonable control, including but not
limited to any strike, lock-out or other industrial dispute,
Act of God,
compliance with requirements of any Government port or
international authority, plant breakdown, goods failure and inability
to obtain goods, fuel, power, materials or transportation.
The COMPANY shall promptly notify the CUSTOMER if an event
of force majeure arises and during the period in which the
COMPANY is prevented from performing the CONTRACT the
CUSTOMER shall be entitled after giving the COMPANY written
notice of its intention to do so to purchase GOODS elsewhere at its
own cost and risk and the COMPANY shall not be obliged to make
up deficiencies which arise as a result.
If an event of force majeure exceeds one month, the COMPANY
may cancel the CONTRACT without liability.
The failure of the COMPANY to enforce its rights under the
CONTRACT at any time for any period of time shall not be
construed as a waiver of any such rights.
The CUSTOMER undertakes not to use any trademarks or trade
names applied by the COMPANY to the GOODS nor to do or permit
anything whereby the goodwill and reputation of such trademarks or
trade names is prejudiced or damaged.
Each party represents and warrants to the other that it is a
“Merchant” as that term is defined in 12-104 of the Uniform
Unless otherwise specified in writing in the CONTRACT, all
intellectual rights existing or created in GOODS to be supplied or
arising in the course of performance of SERVICES to be performed
under the CONTRACT shall be the property of the COMPANY.
Certain items of GOODS manufactured and/or supplied by the
COMPANY benefit from a one-for-one GOODS return policy,
details of which will be made available to the CUSTOMER in
writing at the time of quotation or prior to conclusion of the
In all other circumstances, return of GOODS supplied by the
COMPANY will be subject to the prior written agreement of suitable
terms (including recompense) by the COMPANY. Where a
CUSTOMER returns GOODS without such prior written agreements
such GOODS shall be returned to the CUSTOMER, who shall be
charged fully for all costs incurred by the COMPANY.
In all cases where acceptance of returned GOODS has been agreed
by the COMPANY, then the CUSTOMER shall be responsible for
all charges incurred in returning such GOODS.
Orders for standard inventory items that are cancelled after
acceptance by the COMPANY (or authorized distributor) are subject
to a 25% restocking fee. All other items are non-cancellable and are
subject to a charge of up to 100% of the original order value.
The contract shall be governed, interpreted and enforced by the laws
of the State of Georgia, USA without regard to conflict of law